How to respond to business social media messages.

What are social media responses?

In addition to showcasing your business' abilities, responding swiftly and meaningfully to social media comments tells your clients that you are willing to take the time to support your products and services. This will inevitably lead to more people asking questions, as they become confident in receiving a timely response. Moreover, answering all questions will establish you as the go-to expert in your niche, all of which become a selling point for your business. It also leads to more people seeking you out for your expertise.

We offer two response windows, Your IncredibleONE Team can respond to your social media messages once every 4 hours or once every hour. These responses are based on the Eastern Standard Time (EST), between the hours of 8 am and 5 pm, Monday thru Friday. 

If your subscription plan includes the 4-hour response window, agents will respond twice per business day. 

If your subscription plan includes the once every hour, agents will respond 9 times per business day.

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